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Owned and operated by Delightful Backyard, we are happy to answer questions about outdoor kitchens, grills, pergolas, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status at any time.
What is your return policy?
We offer 30-Day Returns on eligible items. If your outdoor kitchen, grill, pergola, or awning does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within our 30-Day Returns window. Contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right outdoor kitchen or grill for my backyard?
Consider the size of your patio or deck, how often you plan to cook outdoors, and whether you want built-in features or a freestanding setup. Our team is happy to help you find the right fit for your space.
What materials are your pergolas and awnings made from?
Materials vary by product and are listed on each product page. Common options include powder-coated aluminum, weather-resistant fabrics, and durable hardwoods designed to hold up through the seasons.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team replies to every inquiry within one business day so your project keeps moving forward.
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Family-Focused Service
We treat every customer like a neighbor, offering honest guidance to help you create the backyard you deserve.
30-Day Returns
If something is not quite right, our 30-Day Returns window gives you confidence with every purchase.
